Sometimes a customer may wish to modify or cancel an order and request for a refund for various reasons such as:
Keeping the above circumstances in mind, we have framed a Cancellation Policy which is as under:
- Order placed twice by mistake.
- Wrong model selected.
- Wrong quantity added to cart.
- Or just a change of mind.
- A customer can cancel the order within 24 hours from the time of placing the order by contacting us.
- Cancellation request after 24 hours will be considered only if the item is not yet shipped.
- Cancellation request cannot be accepted if the item has been shipped.
- Full refund will be made to the customer.
- The mode of refund will be the same as the one selected by the customer at the payment gateway, to make the payment.
- It may take 7 to 10 working days for the refund amount to be credited back into the customer's account.
- In certain cases, such as technical issues at the payment gateway, we may make refund through NEFT or Cheque subject to our discretion.