Frequently Asked Questions

General Questions

Most of the orders are processed and shipped within two working days from the date of receipt of order. However, during peak seasons, it may take up to five working to process and ship the ordered items.
Most of the parcels are delivered within 5 to 10 days from the date of shipping. For remote areas it may take up to 15 working days. Delivery of international parcels would take 10 to 60 days depending upon the country and the mode of shipment.
You can cancel the order within 24 hours from the time of placing the order. No cancellation requests will be accepted after 24 hours. Please read our Cancellation Policy for more details.
We take utmost care during packing to ensure that there are no damages. However, in case an item gets damaged in transit, the buyer can send it back to us within 5 days from the date of receipt of goods. We will replace the broken item with a similar one.
Only small items can be gift wrapped on request. Gift wrapping is not feasible for large items.
Usually it never happens. However, if the shipping gets delayed due to any unforeseen circumstances, the order will be cancelled and full refund will be given to the customer.

Tax and Payment Related Questions

The current rate of sales tax is 5%.
No, we do not collect any additional amount. Octroi and other local taxes wherever applicable will be collected from the buyer by the courier company, at the time of delivery.
Buyers from India can pay us safely and securely through Paytm, Net-Banking, Debit and Credit Cards.
The amount will be credited back into your account after reconciliation with the respective banks.

International Queries

Yes. We ship our products across the world.
International buyers can pay us safely and securely through PayPal.
International parcels are shipped either through International Speed Post Service or through Registered Post Parcel Service of India Post.
The duties and taxes differ from country to country. We do not charge any additional duties or taxes. But you will have to pay any duties and taxes that may be payable in your country.
Most of the parcels are delivered within 10 to 20 days from the date of shipping. In certain cases it may also take up to 60 days for the parcel to be delivered. Please read our Shipping and Returns Policy for more details.